Issues on Service Innovations
INVITED PAPERS Japan's Potential in Service Innovation Atsushi Ogasawara Professor, Graduate School of Technology Management, Ritsumeikan University / Deputy Director, National Institute of Advanced Industrial Science and Technology Kiyonori Sakakibara Professor, Faculty of Policy Management, Keio University Innovation in the service industry, or service innovation shortly, becomes important in many countries, including Japan. Among many talks about service innovation, IBM's proposal on "service science" and the University of Tokyo's initiative on "service engineering" are worthy consideration. The case-based discussion suggests Japan's high potential in service innovation. Service Innovation led by Start-ups − New business model and Web 2.0 will penetrate...